We stand behind the quality of our wares. After all, this is the most durable china you can buy! But if for any reason you are not satisfied, please see below for our return policies.
Web Order Return Policy
Web returns of unused merchandise may be sent within 30 days of purchase in their original shipping container with the original packing slip to:
NY, NY 10003
Online returns over $200 are subject to a 10% restocking fee.
Shipping charges are non-refundable.
Your refunds will take the form of a credit back to the original method of payment. If you have any questions about returning an existing order, please email us at firstname.lastname@example.org.
Can items purchased online be returned to the store?
Yes but please note only the cost of the items will be refunded, not the cost of shipping.
In Store Return Policy
We accept returns of unused merchandise within 30 days from the date of purchase with a valid receipt for store credit or merchandise exchange only. Returns without a valid receipt will not be honored.
Store credit is valid for one year. In store returns over $200 are subject to a 10% restocking fee. Please call us at 212-420-9020 if you have any questions about in store returns.